Watch the SaaS vs SaaS 2.0: The Next Digital Revolution

This webinar aims to explain the “success factor” of every Software as a Service startup. Also, you’ll see how you can become a SaaS 2.0 company. If you’re an entrepreneur, marketing expert, or work in the SaaS industry, this webinar is for you!

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How Formaloo uses Formaloo to Increase Revenue and Monthly Active Users

We get asked these questions a lot: “How does the Formaloo analyze their own clients? How does Formaloo use Formaloo to increase revenue and monthly active users?”

Our goal here is to explain how we analyze our customers’ behaviors, study their traits, and increase our customer engagement, our monthly active users, and our monthly recurring revenue. We’ll highlight our challenges and explain how we overcame them using our own solutions in order to grow faster.

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What is omnichannel marketing?

Omnichannel is the idea of efficiently using all of your channels to create a unified experience for your customers. In omnichannel marketing, you track and analyze the behavior of your customers through your sales funnel. Then you will be able to provide a personalized customer experience with a seamless message that adjusts to your customer.

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What is a Customer Data Platform?

We’re living in a world where customers interact with every brand through various channels. It may be through the website, social media, support helpdesk, blog, online reviews, ads, emails, etc. How can brands keep up with all these customer touchpoints? How can they build a unified customer experience through every touchpoint? It happens with a Customer Data Platform or CDP. Customer Data Platforms deliver a unique, unified view into your customers’ minds and needs. But how? Read on to learn more.

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How to Make Smart Business Decisions

In business, the smart model of decision-making is an important concept for drawing conclusions. You might have heard about this model in which the “S” stands for specific or significant information, the “M” is for measurable or meaningful data, the “A” is for agreed-upon or actionable intelligence, as well as achievable standards, the “R” is for relevant information, as well as realistic goals, and the “T” is for time, as in the amount of time needed to make decisions and reach goals. But how could you use this concept in your business to grow even faster? In this article, I’ll show you how you can apply the SMART method in the form of 5 keys to making smart business decisions.

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How to Measure Customer Satisfaction Feedback to Grow Your Business + Video

Customer satisfaction, or CSAT, is a customer experience metric that measures happiness with a product or service. Therefore, collecting and measuring customer satisfaction feedback helps you exceed customer expectations, drive experience improvement, and reduce customer churn. In this tutorial, you’ll learn how you can collect and measure customer satisfaction feedback to grow your business.

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The Best Way to Collect NPS Feedback to Grow Your Business + Video

Net Promoter Score or NPS feedback is a valuable customer feedback metric. It indicates how customers feel about product releases, tweaks in design or function, and changes in customer service. Therefore, collecting NPS feedback gives you actionable insights that can improve product quality and customer loyalty. In this tutorial, you’ll learn how you can collect NPS feedback to grow your business.

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