Customer satisfaction, or CSAT, is a customer experience metric that measures happiness with a product or service. Therefore, collecting and measuring customer satisfaction feedback helps you exceed customer expectations, drive experience improvement, and reduce customer churn. In this tutorial, you’ll learn how you can collect and measure customer satisfaction feedback to grow your business.Continue reading “How to Measure Customer Satisfaction Feedback to Grow Your Business + Video”
Net Promoter Score or NPS feedback is a valuable customer feedback metric. It indicates how customers feel about product releases, tweaks in design or function, and changes in customer service. Therefore, collecting NPS feedback gives you actionable insights that can improve product quality and customer loyalty. In this tutorial, you’ll learn how you can collect NPS feedback to grow your business.Continue reading “The Best Way to Collect NPS Feedback to Grow Your Business + Video”
Opt-in widgets are the most viable tool to generate more subscribers, leads, and sales from the traffic you have on your website. Opt-in widgets help you collect valuable data, analyze it, and understand it. Then it helps you make data-driven decisions to grow your business. In this article, you’ll see how you can create an opt-in widget on your website.Continue reading “How to Create an Opt-in Widget on Your Website + Video”
There are many tools that help you create a form and embed it to your website. Some tools only let you build beautiful multi-page forms, some let you build widget forms, and some let you build single-page forms. Although only some of these tools give you the elbow room to explore more opportunities and build whatever you require. But what if I told you there’s a tool that gives you all those options plus a lot more? Formaloo gives you the option to build and manage your forms on your mobile phone or desktop and it provides a variety of features you need to build forms, databases, and even landing pages. In this article, you’ll learn how you can create a form in your website in a few easy steps.Continue reading “The Best Way to Create a Form in Your Website in a Few Steps + Video”
This workshop aims to teach how powerful and fast can iOS app development be by using the power of SwiftUI combining GraphQL. We’ll build a sample app using these two technologies.Continue reading “Watch the SwiftUI + GraphQL: A 45-minute App Recipe”
Today, most entrepreneurs who want to sell online use online e-commerce platforms such as Shopify. But increasing sales and making more money out of your online store could be a little tricky. You will need effective tools that help you increase the performance of your online store. In this article, I’ll go through the three steps you need to take to make more money from your Shopify website.Continue reading “4 Strategies to Make More Money From Your Shopify Website”
You may have heard the importance of retaining customers and how they can be a game-changer to increasing sales and profit. 80% of your future profits will come from just 20% of your existing customers. Therefore, it’s critical to focus on customer retention to increase sales and profits. In this article, I’ll describe how you can increase the frequency of transactions per customer in your e-commerce, in other words, increase sales.Continue reading “How to Increase the Frequency of Transactions Per Customer in Your E-Commerce?”
Without a successful customer-driven marketing strategy, your business will struggle to reap the potential benefits of targeting customers. Or, your business may not even know how to optimize segmenting and targeting customers because of the overwhelming amount of customer data available today.
Acquiring a new customer can cost five times more than retaining an existing customer. Additionally, loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering. In other words, by focusing on retaining your existing customers, you can increase your profits. To focus on your customers, your business needs accurate data.Continue reading “What is Customer-Driven Marketing Strategy?”
Selling is hard. Especially when a business is at the beginning of the growing stage and needs more profit to grow faster. The three sales tips below help your business increase profit by increasing the engagement of existing customers and increasing the leads.Continue reading “3 Incredible Sales Tips in 2021”
We’re supposed to love all of our customers equally, like our children, but let’s be honest, we do have favorites. For us at Formaloo, our favorite customers are the ones who are growing fast, especially with the help of their own data.
A few months ago, one of our clients brought us a challenge. They are the biggest TEDx event in the MENA region, and they wanted to analyze every piece of data they had from their 21,000+member audience in over 8 years!Continue reading “Case study: How we analyzed a TEDx event with 21,000+ members community & 100+ data sources”